How a treatment fits into people's lives, once it's in use.
We go back to the same people regularly, in surveys, voice notes and video diaries, about living with their condition and their treatment, so you can see how things change for them.
What you can ask for
How a treatment fits into people's lives once it's in use. NHS service and equality evidence.
What you get
Repeat findings from the same people, so change over time shows.
The same people, asked again
We know what each member told us before. Ask the same question in March and in September, and you see what changed, and for whom.
In their own words
Voice notes and video diaries pick up what a survey box can't: the workaround, the missed dose, the worry nobody thought to ask about. Every answer is broken down by who gave it.
Evidence, never brand work
Members never promote a product, act as ambassadors or mentors, or appear in a company's marketing. That keeps them an independent voice.
For NHS teams
Letters, portals, pathways and campaigns tested before they go out, with a report for your equality impact assessment. NHS teams