These Terms and Conditions ("Terms") govern your access to and use of the Unwritten Health platform Equity Engine, website, and related services (collectively, the "Services") operated by Unwritten Health, a company registered in England and Wales (company number 16561594) with its registered office at Swan Buildings, 20 Swan Street, Manchester, M4 5JW, UK. ("we", "us", "our", "the Company").
By accessing or using our Services, creating an account, or clicking "I Accept" (or similar mechanism), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.
If you are using the Services on behalf of an organisation (including but not limited to a pharmaceutical company, clinical research organisation, NHS body, or academic institution), you represent and warrant that you have the authority to bind that organisation to these Terms. In such cases, "you" and "your" refer to that organisation.
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through a prominent notice on our platform at least 30 days before the changes take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Services and contact us to terminate your account.
Unwritten Health provides a technology platform that generates patient insights to support health equity, improve clinical trial inclusivity, and enhance healthcare outcomes. Our Services may include, but are not limited to:
We aim to provide continuous access to our Services. However, we do not guarantee uninterrupted or error-free access. We may suspend, withdraw, or restrict the availability of all or any part of our Services for business and operational reasons, including maintenance, updates, or security requirements. We will endeavour to give you reasonable notice of any planned suspension.
To access certain features of the Services, you must register for an account. You agree to:
You are responsible for all activities that occur under your account. We will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
We reserve the right to suspend or terminate your account at any time if we reasonably believe that:
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes during the term of your subscription or agreement.
You agree not to:
You must use the Services in accordance with all applicable laws and regulations, including but not limited to the UK GDPR, the Data Protection Act 2018, the common law duty of confidentiality, the Caldicott Principles, and any applicable industry codes of conduct (including ABPI and BHBIA guidelines where relevant).
You retain all right, title, and interest in and to any data you submit to the Services ("Customer Data"). You grant us a non-exclusive, worldwide, royalty-free licence to process Customer Data solely to the extent necessary to provide, maintain, and improve the Services and to fulfil our obligations under these Terms.
Where the Services involve the collection of patient insights, patient-reported outcomes, or lived experience data ("Patient Insight Data"):
Reports, analyses, dashboards, and other outputs generated by the Services using Patient Insight Data or Customer Data ("Output Data") may be used by you in accordance with the scope defined in your subscription agreement or statement of work. Unless otherwise agreed in writing, Output Data is provided for your internal use only and must not be shared externally without our prior written consent.
Where we process personal data on your behalf as a data processor, we will enter into a Data Processing Agreement (DPA) with you in accordance with Article 28 of the UK GDPR. The DPA will set out the subject matter, duration, nature, and purpose of processing, the types of personal data processed, and the categories of data subjects.
We implement appropriate technical and organisational measures to protect all data processed through the Services. Details of our security measures are set out in our Privacy Policy and, where applicable, in the DPA.
All intellectual property rights in the Services, including but not limited to the platform, software, algorithms, methodologies, frameworks, models, documentation, branding, logos, and any content we create (excluding Customer Data and identifiable Patient Insight Data), are and shall remain the exclusive property of Unwritten Health or its licensors.
Nothing in these Terms transfers ownership of your intellectual property to us. Any Customer Data you submit remains your property, subject to the licence granted to us under Section 5.1.
If you provide us with any suggestions, ideas, enhancement requests, or feedback regarding the Services ("Feedback"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable licence to use, modify, and incorporate such Feedback into the Services without any obligation to you. Feedback will not be used in any way that identifies you or your organisation without your consent.
Fees for the Services are set out in the applicable subscription agreement, statement of work, or sales order ("Order"). All fees are quoted in British Pounds (GBP) unless otherwise stated and are exclusive of VAT, which will be charged where applicable.
Unless otherwise specified in the Order, invoices are payable within 30 days of the date of invoice. Late payments may incur interest at the rate of 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
We may increase fees upon renewal of your subscription. We will give you at least 60 days' written notice of any fee increase before the start of a new subscription term.
If any undisputed fees remain unpaid for more than 30 days after the due date, we may suspend your access to the Services upon 14 days' written notice, until all outstanding amounts are paid in full.
Each party ("Receiving Party") agrees to keep confidential all non-public information disclosed by the other party ("Disclosing Party") in connection with these Terms or the Services ("Confidential Information"). Confidential Information includes, but is not limited to, business plans, financial information, technical data, customer lists, patient data, research findings, algorithms, and proprietary methodologies.
The Receiving Party shall:
Confidentiality obligations do not apply to information that:
Confidentiality obligations under this Section shall survive termination of these Terms for a period of 5 years, except that obligations relating to patient data and special category personal data shall survive indefinitely.
We warrant that:
You warrant that:
Except as expressly set out in these Terms, the Services are provided on an "as is" and "as available" basis. We do not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components. We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of any patient insights, reports, or data provided through the Services. Patient insights are provided for informational and research purposes only and do not constitute medical advice, diagnosis, or treatment recommendations. To the fullest extent permitted by law, we exclude all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, neither party shall be liable to the other for:
whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if the party had been advised of the possibility of such damages.
Subject to Section 10.3, each party's total aggregate liability under or in connection with these Terms, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees paid or payable by you in the 12-month period immediately preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude either party's liability for:
You agree to indemnify, defend, and hold harmless Unwritten Health, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or in connection with:
We agree to indemnify, defend, and hold harmless you from and against any third-party claim that your authorised use of the Services infringes any UK intellectual property rights of that third party, and we will pay any damages finally awarded against you (or any settlement amount agreed by us) resulting from such claim, provided that you notify us promptly in writing, give us sole control of the defence and settlement, and provide us with reasonable cooperation at our expense.
These Terms are effective from the date you first access or use the Services and shall continue for the duration of your subscription or agreement, unless terminated earlier in accordance with this Section.
Either party may terminate these Terms by giving at least 90 days' written notice before the end of the then-current subscription term. Unless terminated, subscriptions shall automatically renew for successive periods equal to the initial subscription term.
Either party may terminate these Terms immediately by written notice if:
Upon termination:
Both parties agree to comply with all applicable laws and regulations, including but not limited to:
If either party becomes aware of any adverse event, product complaint, or special reporting situation in the course of using or providing the Services, they shall promptly notify the other party and cooperate in reporting such events to the relevant regulatory authorities in accordance with applicable law and industry guidelines.
We may, upon reasonable notice and no more than once per year (unless required by a regulatory authority), audit your use of the Services to ensure compliance with these Terms. You agree to cooperate with any such audit and provide reasonable access to relevant records and systems.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before commencing any legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation administered by the Centre for Effective Dispute Resolution (CEDR). If mediation fails to resolve the dispute within a further 30 days, either party may commence legal proceedings.
Neither party shall be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond the party's reasonable control, including but not limited to acts of God, pandemic, government action, fire, flood, natural disaster, war, terrorism, cyberattack, or failure of third-party telecommunications or power supply. If a Force Majeure event continues for more than 60 consecutive days, either party may terminate these Terms by written notice to the other.
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms in their entirety in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets.
These Terms, together with any applicable Order, Data Processing Agreement, Privacy Policy, and any other documents expressly referenced herein, constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings relating to the subject matter.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
Unless expressly stated otherwise, no person who is not a party to these Terms shall have any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
All notices under these Terms must be in writing and delivered by email (with confirmation of receipt), registered post, or nationally recognised delivery service to the addresses specified in the applicable Order. Notices shall be deemed received upon confirmed delivery.
For any questions about these Terms, please contact:
Unwritten Health Swan Buildings, 20 Swan Street, Manchester, M4 5JW, UK. Email: [email protected] Telephone: +44 (0) 161 524 8800
These Terms and Conditions were last reviewed on 16 March 2026.
Questions about this document? Contact our Data Protection Officer at [email protected] or write to us at Swan Buildings, 20 Swan Street, Manchester, M4 5JW, UK.